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2020 accelerated “Ecommerce sales” far beyond what anyone had imagined before the COVID-19 pandemic. With Ecommerce going from about 12-14% of retails sales to anywhere between 18-25% of all retail sales. While it can be safely assumed that there will be a resumption of foot traffic to retails stores, malls, restaurants and others once the pandemic fully subsides, it is clear that the purchase habits of a large percentage of the population have been permanently altered. How much has changed and how your operations should be positioned to optimize it after what has been a year of just keeping up is worth exploring.

Among many of the challenges that 2020 forced so many businesses to solve was how to not just create a direct-to-customer fulfillment operation but to optimize it and standardize the processes enough to make it seem like less of the scramble that it was when all of this started almost a year ago. One specific process that was a common challenge for many businesses in 2020 was the Picking Process.