For many organizations, handling reverse logistics can be challenging. If you think about it, most supply chains are created to get products from point A to point B, not bring them back in the other direction.
Online ordering has made shopping so simple that customers expect an equally hassle-free returns process. While product returns might be one of the costs of doing business, how you handle the 5 Rs of reverse logistics can impact how much this process will affect your company’s overall results.