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Returns policies and the handling of returns are vital concerns for online retailers. No business likes to sell something and have it come back from the consumer. The cost of processing returns in terms of resources and staffing can be significant. But how you handle eCommerce returns can impact your overall business results.

Here is why you should make your returns process a priority and some best practices for handling internet returns.

If you sell goods online, you know that stuff comes back at a predictable rate. People make mistakes when ordering, find that something doesn’t suit their needs, or get a product in the mail with some type of defect. You might have perfected your logistics process, but what happens when items need to move in the opposite direction?

An efficient warehouse is a profitable warehouse, but it can be tricky to gauge how efficient your workplace pipeline is. You need to track traffic in and out, orders, and everything in between. You might already have a system in place to review your warehouse effectiveness, but an easy way to improve your performance is to review the little details.