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According to the National Retail Foundation, eCommerce is now the preferred method of shopping for 68% of consumers. Of course, the pandemic changed that as more and more people began shopping online out of necessity and then continued to do so out of convenience.

Customers increasingly expect just as much out of their return experience as their initial shopping experience with eCommerce retailers. But reverse logistics isn’t easy, particularly for warehouses that haven’t made returns a priority. The danger is that ignoring this part of your business can put it in jeopardy. Here is what you need to know about reverse logistics and how using mobile-powered return stations can improve customer satisfaction.

If you sell any type of goods online, reverse logistics is an important part of your business. Today, the global reverse logistics market size is growing in leaps and bounds. In 2021, it was valued at $840.7 billion and it is expected to expand at a compound annual growth rate of a whopping 12.4% from 2022 to 2028!

When it came to holiday spending, 2021 was a banner year. The surge in retail shopping for both brick-and-mortar stores and e-commerce businesses was the biggest we’ve experienced in more than 20 years, which left many warehouses scrambling to keep up with the demand.

It’s no secret that the e-commerce industry is booming. Even before the pandemic, customers were increasingly ordering merchandise and household goods online with the expectation that they could have a product delivered in a matter of days, if not hours.