Most Recent Articles

Today’s consumers expect a lot from your E-commerce brand. You can thank Amazon for that. When people can log on to the world’s largest online retailer and have items on their doorsteps in one or two days, this creates a relatively high bar.

Let’s start with a confession.

It’s not uncommon for many of the experts, aficionados and consulting resources out there - including us – to share our expertise and views about the warehouse industry with somewhat generic language. Almost as if it were some kind of monolithic workplace with few differences in how they are designed, built, work and managed. But today we will be looking to address this oversight and focus on the specifics of running a top-notch distribution center for an industry that drives so much of our economy in the US.

Before you begin reading this, please read the headline once again and understand that our intent here is not to provide tips on how to INCREASE your foot traffic, but to look at potential ways to make the most of the foot traffic you are already getting!

Your business might be perfect at managing its supply chain and getting products into the hands of its customers as promised. But what happens when a customer wants or needs to send something back?

According to the Bureau of Labor Statistics (BLS), approximately 4.5 workers out of every 100 were injured on the job in the warehousing and transportation industry in 2023. Driven by labor shortages, rising consumer expectations, and other supply chain challenges, warehouses have been faced with massive pressure to continue delivering in increasingly complex conditions.

Earlier this month we spent some time reviewing the importance of making your Reverse Logistics processes sustainable. However, one of the challenges many businesses have to start down that path is the relative lack of scrutiny in the Returns area relative to other process areas which we’re much more in tune with all the levers impacting our KPIs there.

Warehouse work for humans is physically demanding. It can leave employees stressed and worn out, often requiring downtime to heal physically and mentally. Warehouse workers are prone to injuries, burnout, and mistakes. There is notoriously high turnover in these positions, and recruiting warehouse staff can be one of a company’s biggest challenges.

The Returns process is one of the most potentially important elements of any DC’s sustainability planning and calculations. Why? First of all, it’s important to recognize that no direct-shipping business can grow, or even survive, in a market where there is not an open-ended return policy. Customers have now been conditioned to “shop” online, not just buy. Not sure what size or color you need? Order all four, then return the ones you don’t want. That is how easy it is to “shop” online now. And while some other lesser-known Brands pioneered that model LONG before the internet existed, Amazon made it the DE FACTO standard and now it is a bare minimum requirement just to be credible.

The auto industry is constantly evolving. After all, we’ve seen a significant progression of what’s on the road from the 1908 release of the Ford Model T to the first Tesla Cybertruck hitting the road just over a year ago.

Experiencing a surge in your customer base is an excellent turn of events for your retail business. After all, having more foot traffic in your stores will result in higher profits and more opportunities for growth. However, many stores fail to plan appropriately for a boost in retail traffic, which can have negative results for your brand.