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In the past, marketing efforts traditionally focused on showing customers what they needed. But this marketing strategy doesn’t work as well with young consumers who purchase products online. eCommerce brands will need to take a different approach to attract and retain these customers, who are now a significant segment of the overall market.

The average person now spends over one year and two weeks of their lives waiting in shopping queues, according to a report from Intel and Box Technologies. Long queues not only discourage customers from even joining the line, but once in the queue, many will walk away and never come back if you make them wait too long.

If you’re an eCommerce seller, what you do involves much more than just selling products online and getting them into the hands of customers. To create a successful and sustainable business, you need to build trust and lasting relationships with your customers. And that often involves handling returns.

If you sell any type of goods online, reverse logistics is an important part of your business. Today, the global reverse logistics market size is growing in leaps and bounds. In 2021, it was valued at $840.7 billion and it is expected to expand at a compound annual growth rate of a whopping 12.4% from 2022 to 2028!

When it came to holiday spending, 2021 was a banner year. The surge in retail shopping for both brick-and-mortar stores and e-commerce businesses was the biggest we’ve experienced in more than 20 years, which left many warehouses scrambling to keep up with the demand.

All warehouses have to think about logistics, and the processes they employ to improve workflow, reduce waste, and increase profits. Because there are so many moving parts, it can be difficult to monitor every step of the supply chain, but even the simplest improvements can reap significant rewards.

Picking errors are the not-so-silent killer of warehouse productivity. All warehouses know that these mistakes are happening. But not enough businesses understand the gravity of the issue or know how to address it.

In the past, a warehouse was just a place where goods were stored and eventually processed for shipping. There wasn't much talk about how warehousing could impact customer services. A lot has changed!

Running a warehouse is much more complex than it was in the past. Supply chain bottlenecks combined with increased online sales coupled with a growing expectation of fast shipping and delivery have put a ton of pressure on warehouses to perform. Just working a bit harder is unlikely to produce the results you need in such a competitive industry.

Most warehouses have the goal of maximizing productivity, which has a direct impact on bottom-line results. Warehouses are complex operations with a lot of functions and moving parts happening simultaneously. While there are ample opportunities to improve productivity, it’s not always clear where your efforts will bear the most fruit.