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If you’re an eCommerce seller, what you do involves much more than just selling products online and getting them into the hands of customers. To create a successful and sustainable business, you need to build trust and lasting relationships with your customers. And that often involves handling returns.

According to the National Retail Foundation, eCommerce is now the preferred method of shopping for 68% of consumers. Of course, the pandemic changed that as more and more people began shopping online out of necessity and then continued to do so out of convenience.

Customers increasingly expect just as much out of their return experience as their initial shopping experience with eCommerce retailers. But reverse logistics isn’t easy, particularly for warehouses that haven’t made returns a priority. The danger is that ignoring this part of your business can put it in jeopardy. Here is what you need to know about reverse logistics and how using mobile-powered return stations can improve customer satisfaction.

If you sell any type of goods online, reverse logistics is an important part of your business. Today, the global reverse logistics market size is growing in leaps and bounds. In 2021, it was valued at $840.7 billion and it is expected to expand at a compound annual growth rate of a whopping 12.4% from 2022 to 2028!

When it came to holiday spending, 2021 was a banner year. The surge in retail shopping for both brick-and-mortar stores and e-commerce businesses was the biggest we’ve experienced in more than 20 years, which left many warehouses scrambling to keep up with the demand.

It’s no secret that the e-commerce industry is booming. Even before the pandemic, customers were increasingly ordering merchandise and household goods online with the expectation that they could have a product delivered in a matter of days, if not hours.

All warehouses have to think about logistics, and the processes they employ to improve workflow, reduce waste, and increase profits. Because there are so many moving parts, it can be difficult to monitor every step of the supply chain, but even the simplest improvements can reap significant rewards.

Picking errors are the not-so-silent killer of warehouse productivity. All warehouses know that these mistakes are happening. But not enough businesses understand the gravity of the issue or know how to address it.

In the past, a warehouse was just a place where goods were stored and eventually processed for shipping. There wasn't much talk about how warehousing could impact customer services. A lot has changed!

Running a warehouse is much more complex than it was in the past. Supply chain bottlenecks combined with increased online sales coupled with a growing expectation of fast shipping and delivery have put a ton of pressure on warehouses to perform. Just working a bit harder is unlikely to produce the results you need in such a competitive industry.