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Warehouses are busy environments and seem only to be getting busier. With the growth of eCommerce and shrinking lead times, there’s more pressure than ever to move products quickly, maintain transparency in the supply chain, and elevate the customer experience.

Returns policies and the handling of returns are vital concerns for online retailers. No business likes to sell something and have it come back from the consumer. The cost of processing returns in terms of resources and staffing can be significant. But how you handle eCommerce returns can impact your overall business results.

Here is why you should make your returns process a priority and some best practices for handling internet returns.

If you sell goods online, you know that stuff comes back at a predictable rate. People make mistakes when ordering, find that something doesn’t suit their needs, or get a product in the mail with some type of defect. You might have perfected your logistics process, but what happens when items need to move in the opposite direction?

An efficient warehouse is a profitable warehouse, but it can be tricky to gauge how efficient your workplace pipeline is. You need to track traffic in and out, orders, and everything in between. You might already have a system in place to review your warehouse effectiveness, but an easy way to improve your performance is to review the little details.

eCommerce has revolutionized the way we shop and get products into the hands of customers. The COVID-19 pandemic has accelerated the growth of online shopping as many consumers turn to eCommerce for daily needs like groceries and other items such as clothing. In fact, U.S. eCommerce sales are projected to reach $1 trillion for the first time in 2022 and account for over 20% of retail sales by 2024.

eCommerce has evolved to become the preferred form of retail for many types of goods and services. According to a recent report by Adobe, the COVID-19 pandemic boosted online shopping in the U.S. by $183 billion, a 42% increase in 2020 over the prior year.

Costs associated with the supply chain process have always been a concern for businesses. But those aspects of business results are magnified when the supply chain is suddenly rife with trouble.

If you’re in the business of moving products from Point A to Point B, logistics matter. Being able to efficiently fulfill the needs of your target audience is directly related to your ultimate business success.

For many organizations, handling reverse logistics can be challenging. If you think about it, most supply chains are created to get products from point A to point B, not bring them back in the other direction.

Online ordering has made shopping so simple that customers expect an equally hassle-free returns process. While product returns might be one of the costs of doing business, how you handle the 5 Rs of reverse logistics can impact how much this process will affect your company’s overall results.

For several months each year, warehouses face a surge of activity due to skyrocketing product demand. This peak season begins as early as October as people begin preparing for the upcoming holiday season and ends sometime in January as warehouses are still dealing with high return volumes.