Product Support Services
On-Site Installation Service Agreements
With Newcastle’s on-site installation service, you’ll get peace of mind that your mobile powered carts and cart accessories are completely ready for deployment after your order arrives at your facility. Our national team of service technicians strive to get you up and running on time and in conjunction with your go-live date.
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* If shipment is damaged, Newcastle must be informed prior to on-site installation.
** All carts and accessories must be available at time of install. Additional cost will apply if technician has to return to complete installation. Additional cost may apply if your facility is located outside our standard technician network.
Annual On-Site Support Service Agreements
Newcastle offers yearly agreements that provide on-site service in your facility. All repairs will be covered for both parts and labor with this service contract.*
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* This does not include damage and abuse caused by customer. SLA Batteries covered for parts and labor through initial six-month warranty period. Fixed Lithium Batteries covered for up to 30 months. Nucleus Lithium Batteries covered for up to 60 months. Once battery warranty period expires, only labor will be covered for remainder of service contract period.
** Carts must be available at time of scheduled service. Additional cost will apply if technician has to return to complete service. Additional cost may apply if your facility is located outside our standard technician network.
Hourly On-Site Support Services
Newcastle also offers on-site service in your facility that is billed hourly plus the cost of parts**.
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** Carts must be available at time of scheduled service. Additional cost will apply if technician has to return to complete service. Additional cost may apply if your facility is located outside our standard technician network.
